Design Principles FTW

The biggest collection of Design Principles on the Internet.

99 collections
and growing

29 Apr 2014

Zappo's Design Principles

Zappos is an online shoe and clothing store. It owes its success largely by focusing on excellent customer service and the UX of buying shoes and clothes online.

Also check out this interview with Andy Orsow who's a UX Manager at Zappos.

Open uri20150601 18 18mqgt0?1433196200



More about Zappos

  1. Deliver WOW Through Service

  2. Embrace and Drive Change

  3. Create Fun and A Little Weirdness

  4. Be Adventurous, Creative, and Open-Minded

  5. Pursue Growth and Learning

  6. Build Open and Honest Relationships With Communication

  7. Build a Positive Team and Family Spirit

  8. Do More With Less

  9. Be Passionate and Determined

  10. Be Humble


  • retail
  • Organization
  • UX

Related collections

Shneiderman's "Eight Golden Rules of Interface Design"

8 principles

Ben Shneiderman

20 Guiding Principles for Experience Design

20 principles

Whitney Hess

Don Normans Principles of Design

6 principles

Don Norman

Android Design Principles

17 principles

Android Developers

Ten things that we know to be true

10 principles