- Get to know each other
- Be approachable
- Listen closely
- Mind your manners
- Talk like a native
- Adapt your speaking style
Get to know each other
Introduce yourself and establish communication preferences.
Make it easy for users to start the conversation at any time.
Show that you're listening, through both words and actions.
Mind your manners
Be responsive and socially sensitive in your interactions.
Talk like a native
Convey meaning by what you say and how you say it.
Adapt your speaking style
Anticipate what kind of conversation will suit the situation.